Celebrating SA’s best in change

If we accept as they say that change is a constant, getting it right becomes even more important. On Thursday night, the 2017 ChangeConnect Awards will again pay tribute to the best examples of SA businesses taking their change management seriously – and it’s paid off. 

The four projects that are finalists in this year’s ChangeConnect Awards are all exceptional examples of how investing time, money and effort in change management is paying dividends for some of Adelaide’s most prominent businesses.

The Judging Panel, featuring outstanding change leadership experience, was led by Commissioner for Public Sector Employment Erma Ranieri, and included Chris Wood, General Manager People, Performance and Culture at Adelaide Football Club, Peter Seltsikas, Senior Manager, Asset Management for SA Water (and 2015 ChangeConnect Award winner) and ChangeConnect Chair Susan Stewart.

“Sharing stories and acknowledging excellence is key to elevating the value and role of change management,” Ms Stewart said. “ChangeConnect is proud to again celebrate the best change management projects in South Australia with the ChangeConnect Awards, featuring some outstanding examples in this year’s finalists.”

The ChangeConnect Award Finalists

Finalist 1: Adelaide Health and Medical Sciences Building (AHMS) Project

The Adelaide Health and Medical Sciences Building (AHMS) Project sought to establish a presence for the University of Adelaide within the South Australian BioMed City precinct, alongside existing research partner SAHMRI.

Through the development of a 13-storey building, the AHMS Project co-located the Schools of Medicine, Dentistry, Public Health and Nursing adjacent the new Royal Adelaide Hospital, representing a once-in-a-generation opportunity to redefine research and teaching, and enable the University to bring together previously dispersed teams.

To date over 700 staff have transitioned into the AHMS building and are currently occupying four shared laboratory spaces, teaching in more than a dozen state of the art learning spaces and conducting clinical trials in a purpose-built trial facility. Through a comprehensive change management program, the benefits of this cutting-edge facility are now being realised.

 

Finalist 2: Department for Environment, Water and Natural Resources (DEWNR) Workplace Relocation Project

 In 2012 the Department of Environment and Natural Resources and the Department for Water amalgamated to establish the Department for Environment, Water and Natural Resources (DEWNR).

The physical impact of the amalgamation was significant – out of 1,800 people, 900 Adelaide-based people were operating out of seven locations across the CBD; essentially dividing the culture, hindering collaboration, escalating leasing and travel costs and increasing the environmental footprint of the sustainability-driven organisation.

The modern, flexible 6 Star Green Star rated fitout has reduced the organisation’s environmental footprint an astonishing 40%, with expected cost savings of $30m returned to the state government over the organisation’s 12-year lease. Significantly, the project was awarded the ‘People’s Choice’ award at DEWNR’s internal staff awards program; a remarkable achievement considering the relocation disrupted every staff member involved in the move.

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 Finalist 3: SA Power Networks Project Lhotse

Technology upgrades are generally disruptive and often unwanted by staff. This was the challenge faced by the “Program Lhotse” (named after the fourth highest mountain in the world) team at SA Power Networks, when upgrading their Citrix platform and ten-year-old Microsoft Office suite, and standardising the server configuration.

With little ‘appetite for change’, the project team needed to make sure that there was minimal impact and disruption to the staff, and determined that going directly to the people to build a sustainable support framework was going to provide the best outcomes longer term.

However geography was not on their side but the team persisted, engaging 2,500 staff dispersed across 35 geographically disparate sites requiring more than 30 000km travel. The change team developed a continuous improvement approach to the project, aligning objectives and milestones to change management framework ADKAR. Training was paramount in all stages of the pre- and post-implementation, along with reviews and improvements to the approach following each site implementation.

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Finalist 4: SA Power Networks RedEye Project

In 2016, SA Power Networks reimagined the way they could work together using emerging technology. In the past, primary communication for field teams was via paper copy drawings – not ideal when working with critical infrastructure during major weather conditions, often in hazardous areas across South Australia.

The result was a joint initiative between Network Planning, Field Services Engineering, construction groups and IT, to implement a central drawing management solution, called RedEye, across 400 substation assets and over 100,000 drawings.

Letting the end users decide which drawing management solution would be best for the business, how it could be used and implemented to suit their needs, created buy-in by end users.

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2017 ChangeConnect Awards

Thursday, 9 November 2017, 5:30 pm – 7:30 pm CDST

 

 

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A minimal disruption goal and a hands-on strategy drives end user experience outcome.

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Technology upgrades are generally disruptive and often unwanted by staff. This was the challenge faced by the “Program Lhotse” team at SA Power Networks, when upgrading their Citrix platform and ten-year-old Microsoft Office suite, and standardising the server configuration.

Program Lhotse, named after the fourth highest mountain in the world, set a clear mantra: “Improving your end user experience”, which not only drove the project outcomes, but also the change approach.

“We realised that with little ‘appetite for change’, we needed to make sure that there was minimal impact and disruption to the staff, and the best way to do this was to consolidate our approach, go directly to our people and build a sustainable support framework,” says Fiona Longhurst, Change Lead, SA Power Networks.

Going to the staff wasn’t as easy as it sounds. SA Power Networks has 2,500 staff dispersed across 35 geographically disparate sites (requiring more than 30 000km travel).

The change team developed a continuous improvement approach to the project, aligning objectives and milestones to ADKAR. Training was paramount in all stages of the pre- and post-implementation, along with reviews and improvements to the approach following each site implementation.

“Previously we would remotely deploy our technology. However, this time we really focused on being hands-on and present. The infrastructure team was onsite during deployment, and we had ‘floor walkers’ supporting people when we went live and training was in real time,” says Holly Waltham, Change Lead, SA Power Networks.

Real time training meant that staff attended mandatory training, whilst the infrastructure team upgraded the system. When staff returned to their desks following training, the new platform was live and they could directly apply what they had learnt. Staff were provided with handouts to guide them through their first logon and issues were immediately addressed with support on the ground. Notably, the ‘floor walkers’ were also well trained, not only in the new platform, but change management to help them understand what people were going through.

To further ensure minimal disruption the back of house activities for the upgrade, which required the sites to be offline, were scheduled outside of business hours.

Feedback from staff on the implementation verified the team’s minimal disruption and hands-on approach.

“Staff said that they anticipated that the upgrade would be far more difficult that it was,” says Fiona Longhurst. “And they acknowledged that there was minimal disruption and that issues were immediately addressed.”

“We continually improved the end user experience per site as we received more feedback throughout the implementation. This method was so successful, we have adopted it in other projects,” says Holly Waltham.

“Project Lhotse – Improving your end-user experience” project is a finalist in the ChangeConnect Awards 2017. The winner of the change management award will be announced on 9 November 2017 at the ChangeConnect Awards & End of Year Party. Tickets available at Eventbrite. #celebratechange

SA Power Networks operates a distribution network that stretches across South Australia, comprising thousands of kilometres of powerline and hundreds of substations. The key services include: delivering electricity from the high voltage network through poles and wires to your property or business; installing, maintaining and reading meters; providing an emergency response in the event of blackouts; and repairing street lighting.

 

An open mind philosophy becomes the catalyst for change.

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In 2012 the Department of Environment and Natural Resources and the Department for Water amalgamated to establish the Department for Environment, Water and Natural Resources (DEWNR). The physical impact of the amalgamation was significant – 900 people were operating out of seven locations across Adelaide; essentially dividing the culture, hindering collaboration, escalating leasing and travel costs and increasing the environmental footprint of the sustainability-driven organisation.

“At the core we understood that we couldn’t build on the strength and skills of our people and network across the organisation unless we had the right space,” says Michelle Griffiths, Director Finance & Business Services, DEWNR.

The decision to co-locate the organisation was driven by both cultural, wellbeing and sustainability drivers; with an ambitious plan to relocate within 12 months to the former Australian Tax Office building on Waymouth Street.

“The relocation enabled us the seize the opportunity to demonstrate leadership as an environmental department,” says Andrew Copus, Manager Performance and Strategy, DEWNR. “A key philosophy for us was to have an open mind about what we could achieve for our culture and at the same time show that an old building can be sustainable.”

The outcome is a 900-people workforce centrally located in an activity-based working 6 Star Green Star rated fitout (Green Building Council of Australia). The organisation’s environmental footprint has been reduced by 40%, with expected cost savings of $30m returned to the state government over the organisations’ 12-year lease. Significantly, last year the project was awarded the ‘People’s Choice’ award at DEWNR’s internal staff awards program, which is a remarkable achievement considering the relocation disrupted every staff member involved in the move.

The DEWNR Relocation to Waymouth Street project is a finalist in the ChangeConnect Awards 2017. The winner of the change management award will be announced on 9 November 2017 at the ChangeConnect Awards & End of Year Party. Tickets available at Eventbrite. #celebratechange

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The Department of Environment, Water and Natural Resources aims to help South Australians conserve, sustain and prosper. To do this they take on the roles of facilitator of community involvement in and taking responsibility for the environment; steward of the state’s natural resources to enable sustainable development; custodian of public parks, gardens, heritage places and crown lands for public benefit and enjoyment, and for their intrinsic value; and authority on the state’s environment and natural resources to help governments, businesses and individuals make good long-term decisions.

A natural change approach creates buy-in for a new way of working.

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In 2016, SA Power Networks reimagined the way they could work together using emerging technology. In the past, primary communication for field teams was via paper copy drawings –  not ideal when working with critical infrastructure during major weather conditions, often in hazardous areas across South Australia.

The result was a joint initiative between Network Planning, Field Services Engineering, construction groups and IT, to implement a central drawing management solution, called RedEye, across 400 substation assets and over 100,000 drawings.

“We could see the value of a technology solution, but we wanted end users to be a major part of the selection and development of the system, and in turn ‘want’ this positive change to be achieved”, says Emlyn Hughes, Quality & Business Improvement Engineer, SA Power Networks.

“This is why our approach was not to make decisions by a dedicated change team, but instead enable the Engineering and Field Services teams who were being impacted to test the options, be part of the decisions and the implementation.”

Letting the end users decide which drawing management solution would be best for the business and how it could be used and implemented to suit their needs created buy-in for end users.

“This type of engagement response by our workforce to achieve this result was fantastic and it is exciting to see how this is helping support our people and become even more effective in this ever-changing workplace,” says Emlyn Hughes.

The RedEye Drawing Management System project is a finalist in the ChangeConnect Awards 2017. The winner of the change management award will be announced on 9 November 2017 at the ChangeConnect Awards & End of Year Party. Tickets available at Eventbrite. #celebratechange

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SA Power Networks operates a distribution network that stretches across South Australia, comprising thousands of kilometres of powerline and hundreds of substations. The key services include: delivering electricity from the high voltage network through poles and wires to your property or business; installing, maintaining and reading meters; providing an emergency response in the event of blackouts; and repairing street lighting.

 

ChangeConnect Award 2017 Judges

We are pleased to announce our judges for 2017.

 

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Erma Ranieri

Appointed on 1 July 2014, Commissioner for Public Sector Employment Erma Ranieri works passionately towards creating a world-leading public sector that serves South Australians well, does what it says it will do, and to which every public servant is proud to belong.

With the role of the public sector being to serve and support South Australia to thrive, Erma leads sector-wide reform to modernise the public sector and continue to build on its value and service to the South Australian community. 

Erma has worked for more than 30 years to help organisations optimise productivity and employee well-being. She was named a 2014 Telstra Business Woman of the Year as SA Winner of the Telstra Community and Government Award for her role in leading transformational change throughout the public sector.

With a key focus on diversity and gender equality in leadership as business imperatives for the public sector, Erma continues to challenge cultural and structural barriers to drive innovative, collaborative and connected services for the community.

Chris Wood MBA, MAICD, FCPHR

Chris is the General Manager People, Performance and Culture at Adelaide Football Club where he is responsible for leading the organisations achievement of clear measures of its human capital.

Chris brings a breadth of experience in role discipline, industry and location. Chris has had roles in retail, hospitality, leisure, FMCG, airline and resources industries. He has a decade of international experience in the USA, Canada, UK and Europe, and returned to Australia in 2008. He is a Certified Fellow of the Australian Human Resources Institute, a member of the Australian Institute of Company Directors and holds a MBA from the Oxford Brookes University, UK.

Peter Seltsikas 

Peter is the Senior Manager, Asset Management for SA Water. In this role he leads the strategic, operational and capital investment planning for the Corporation’s $14bn of infrastructure assets. Peter has 20 years experience in the utility sector, first within Oil and Gas and more recently within the water industry. Peter has held many senior commercial and operational roles throughout his career and has been responsible for leading business through significant change.

Peter holds an Engineering Degree with Honours, a Master’s In Business Administration is a Graduate of the Australian Institute of Company Directors and a Fellow of the Governors Leadership Foundation Program.

Peter is a Non-Executive Director of the Australian Dance Theatre Company.

Peter was also the co-recipient of the 2015 ChangeConnect Award for the project, IMPROVING ASSET MAINTENANCE, SA WATER SUPPORTED BY CLEAR DECISIONS (Lisa Twyford – Managing Director, Clear Decisions). 

Philippa Hurford

Philippa is a professional coach, currently on the pathway to obtaining the Associate Certified Coach (ACC) credential with the International Coach Federation (ICF).  Philippa delivers Executive, Leadership and Career Coaching to individuals at all organisational levels and diverse stages of their work life to assist in their achieving positive change.

Philippa’s strong commitment to the expanding field of executive, leadership and career coaching, is borne out of her 15 plus years’ experience in organisational change management (in both Adelaide and Melbourne). During this time she worked as an internal change manager and/or external change management consultant in a diverse range of organisations to successfully implement major workplace change. The catalysts for these changes included systems implementations, culture transformation programs and organisation restructures.

Phillipa has an Advanced Personal and Executive Coaching Certificate, College of Executive Coaching (USA); Masters of Business Administration (Human Resources Management), Charles Sturt University, NSW; and a Bachelor of Laws, Bachelor of Economics, University of Adelaide, SA. 

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Celebrate change

All types of organisational change projects are encouraged to enter the ChangeConnect Awards 2017 – whether social or organisational and transformational or incremental  – we are looking for projects that responded directly to the context, showed creative and sound techniques, tackled challenges and influenced stakeholders. In other words, projects with a story to tell and measurables to prove it.

Nomination is simple:

  • Complete the Nomination Form due by 6 October 2017.
  • Make sure you tell a good story with examples and outcomes.
  • Share some of your change materials, such as videos, tools, plans, communications, presentations etc.
  • Be prepared to present your project to the judging panel (finalists only)

Download the flyer.

Click to nominate

In the meantime, book your ticket to the awards night (aka party)!

ChangeConnect Awards 2017 event is proudly sponsored by Hood Sweeney.

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2015 ChangeConnect Award Winner

Congratulations to the 2015 ChangeConnect Award nominees and the winning project, Improving Asset Maintenance, by SA Water supported by Clear Decisions.

The 2015 ChangeConnect Award celebrated and acknowledged the rich and interesting change management projects throughout South Australia, with nominee projects varying in their complexity, challenges and approaches.

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“We appreciate that the ability to tell a compelling story is part of a successful award process – yet this skill of storytelling is essential to all change projects, as a way to influence leadership, motivate stakeholders and set a compelling vision for change,” said Erma Ranieri, Commissioner for Public Sector Employment, Office for the Public Sector, and 2015 ChangeConnect Award Judge.

“The standout project for us was one that had depth in the background and need for change. It had strong tangible objectives and metrics that proved the impact. It used a sophisticated approach to manage the process and practical techniques to seek feedback, train staff and embed the change. Significantly, it carefully considered the consumers and what impact the change would make on them and the resulting productivity gains.”

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The vision of SA Water’s winning transformative project, Improving Asset Maintenance (IAM), was to speed up the development of their maintenance programs and integrate a new concept into the planning process, to ensure right level of maintenance, on the right assets, at the right time. Outcomes included a robust maintenance planning strategy for the future; decreased workorders and realised benefits of $1.1M year; and greater collaboration across teams.

Judges referred to the project as “carefully crafted change project with an integrated perspective.”

The 2015 ChangeConnect Award was celebrated on the 3 December at Bendigo and Adelaide Bank. SA Water and Clear Decisions have been invited to present their winning project at ChangeJam 16.

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2015 ChangeConnect Award | Winner

IMPROVING ASSET MAINTENANCE
SA WATER SUPPORTED BY CLEAR DECISIONS
Nominated by Peter Seltsikas – Senior Manager, Asset Management, SA Water and Lisa Twyford – Managing Director, Clear Decisions.

 
2015 ChangeConnect Award | Nominees

METRO CONSOLIDATION
SA POWER NETWORKS
Nominated by Brigitte Tiss, Change Lead, SA Power Networks

DEWNR’S VALUES WORKSHOPS
DEPARTMENT OF ENVIRONMENT, WATER AND NATURAL RESOURCES
Nominated by Cindy Flower, Manager Organisational Reform, Department of Environment, Water and Natural Resources (DEWNR)

OCM CAPABILITY UPLIFT PROJECT
SANTOS
Nominated by Kristen Hassan, IS Business Readiness Lead, Santos

HEALTH AND COMMUNITY SERVICES, ROSTERING & DEPLOYMENT PROJECT
ACH GROUP
Nominated by Helene Egan, Principal Consultant, Renew AU

MEHR TO NATIONAL eHEALTH RECORD TRANSITION (M2N PROJECT) NORTHERN TERRITORY HEALTH
Nominated by Natalie Jackway, Engagement & Transition Lead, Chamonix

2015 ChangeConnect Award Judges

  • Chris Wood | Manager Human Resources, Organisational Development at Santos Ltd; and President SA Council at The Australian Human Resources Institute
  • Erma Ranieri | Commissioner for Public Sector Employment, Government of South Australia
  • James Carlopio | Director, JMJ Consulting
  • Thomas Maak | Head of School: Management, University of South Australia
  • [Representative] Susan Stewart | Global Strategic Communications & Change, Woods Bagot; and ChangeConnect Chair

End of year ChangeHub + ChangeConnect Awards

Celebrate change at our end of year ChangeHub on 3 December 2015 from 5.30 to 7.30pm.  Set to be a memorable evening with the announcement our inaugural ChangeConnect Award winner and the launch of ChangeJam16 (yes, our conference is happening!).

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when:
Thursday 3 December 2015, from 5.30 to 7.30 pm

where:
Bendigo and Adelaide Bank, located at 80 Grenfell Street, Adelaide

sponsors:
This event is kindly sponsored by Chamonix and generously supported by Bendigo and Adelaide Bank.

book:
Purchase tickets
Tickets include presentation, light refreshments, canapes and new connections.

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